A Company Review
The purpose of the company review is to provide you with a working document
upon which future activities are based. The underlying assumption is
that you need to look at all the issues. We would determine, with you,
how we fit into the change process by evaluating your current customer
service systems needs and the capabilities of your staff. This process
includes describing the business by identifying areas of overall strength
and needed improvements.
and scope of this company review is very dependent on the size and capabilities
of your company.
might look at several key strategic areas including:
• Customer Service.
• Production Capacity.
• Compensation Plans.
• Management Reporting.
• Financial Performance.
process would begin by interviewing key people within your organization
and discussing such items as service policy, buying patterns, trade
execution, compensation, turnover and general work flow.
result of the company review includes:
Identifying the causes of any current or potential operating problems.
• Analyzing how identified problems are affecting the company
and potentially hindering your ability to meet goals.
• Determining the order of magnitude of your underlying strategic
• Developing practical recommendations that will allow you
to leverage your company's resources.
• Reviewing future plans including defining our role in assisting
your organization and developing a company plan.
We can meet with key executives to ensure project goals are aligned
and work within your company to create a seamless organization, while
addressing systems implications and identifying the strategic options
needed to leverage your unique company values.
This process could include working with management in the creative planning
process to revisit the company's vision, customer service policies,
financial performance, vendors, chain management and execution, span
of control and management's new role.
can work with management to identify improvement opportunities for the
entire customer service function including distributor network communications,
information flow, transportation, order handling and billing, and sales
services by market, by distribution channel and by segment.
Organization Design & Staffing
Many systems design issues are dependent on who you are and what you
want. One of the biggest errors of modern management is the belief that
improvements in parts of the system will improve how the total system
works. You might need to look at what the total system-wide implications
are of each phase of your business.
help and guide upper management through the organization planning process.
This organizational planning process provides the framework to reach
your goals and improve profitability through better management and communication.
The organizational planning process helps everyone buy-in to changes
can work with you and your management team to develop an organization
and system that can provide the needed flexibility to meet your unique,
ever-changing market conditions. We could work with you and your management
team to develop and define sales management staffing needs and reporting
We can work with you and your executive staff to develop performance-based
compensation plans that motivate and make jobs more desirable for the
key management and staff of Sales, Operations and Administration. These
plans include determining the compensation make-up and establishing
how much base, commission, incentive or bonus is appropriate by position.
We provide ongoing program support by working with you and your management
team to implement all program elements to your satisfaction. This includes
reviewing and revising company planning, redefining operations work
flows, debugging systems, developing new policies and procedures, revising
work standards, monitoring compensation and performance criteria, visiting
the field, assisting in negotiations and following up with management
personnel to ensure program integrity.